**HOLIDAY SHIPPING DEADLINES**

Dec 7th for Regular Orders, Dec 10th for Rushed Orders!

Any order placed after these dates is not guaranteed but may still make it depending on work load and item ordered!

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          SallyBarlowMakaioArt
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Frequently Asked Questions

 

How can I keep up with your new work?

Staying  connected with me is easy:

Find me on Facebook: https://www.facebook.com/MakaioDesign/

Follow me on Instagram: https://www.instagram.com/makaiodesign/

 

What are the shipping costs?

There are a number of variables that will affect the price of shipping; this makes setting a standard shipping fee very difficult -- be assured, though, that the least expensive method to ship will be used (either USPS or UPS). Shipping times range from 1-7 business days depending on distance and time of year (add more for holiday times!) Customers will receive tracking information via email as soon as their order has shipped.

Here are some guidelines of what to expect:

Small to Medium Orders: $13.95 – $32.95

Medium to Large Orders: $46.95 – $56.95

 

Oversized Orders (36x48 + larger): $149.95 – $199.95

How do you package my order?

Your art is guaranteed to get to you damage-free! Rolled paper and canvas in secure shipping tubes, while stretched canvas and framed pieces are protected with cardboard corners, bubble wrap, craft paper, and a secure shipping box.

What is your Policy on Returns/Exchanges/Refunds? 

Your satisfaction is 100% Guaranteed!

Returns

If you don't love it, return it!  You may return any products within thirty (30) days of purchase for a full refund.  I just ask that you pay for the shipping.  Read below for full details.  

Damaged Items

If your product has arrived damaged, I sincerely apologize...All you have to do is take a photo of the damaged item and the packaging (if that was damaged as well) and send me an email.  Please include your order number and shipping ID along with a brief description of the damaged item.  I will respond within 48 hours to send you a new product.  

Please note, that if the damage is not apparant in the photo you send, you may be required to return the product.  

Email:  sally@makaiodesign.com

All other returns

You may return any product within (30) days of purchase for a full refund minus the shipping costs. Email sally@makaiodesign.com for specific return procedures. Please re-package item in package it arrived in.

What is the average turn-around time?

Paper- 1-3 business days

Canvas - 3-4 business days

Metal - 5 business days

Framed - 3-5 business days

What are the print media options?

Stretched Canvas ~ Acid-free, Lignin-free, heavyweight cotton-poly blend;  Coated with a non-yellowing, UV resistant, liquid topcoat for added protection, durability, and print life; can be stretched on 3/4" stretcher bars or gallery wrapped on 1.5" thick bars.

White Metal ~ ChromaLuxe white metal panels, photographic image quality, 1.14mm sides, wood backing with saw tooth ready to hang. Metal prints have a durable scratch resistant surface that is waterproof and can be cleaned easily with a damp cloth. Use caution when hanging. If dropped the corners can dent.

Fine Art Paper ~ 100% Cotton Fiber, Acid, Lignin, & Chlorine Free; elegantly textured finish, enabling rich, deep blacks and an incredibly wide color gamut. This paper meets artist's requirements as an archival print media with a white point and constrast ratio without sacrificing the look and feel of a true fine art paper.

Metallic Photo Paper ~ Archival & Acid Free; bright silver base accentuates highlights; this bright silver paper yields highly saturated images, while maintaining excellent highlight and shadow detail.

Do you do custom work?

Yes!! As a commissioned piece of art is a very individual thing, we will need to have a chat about what kind of artwork you would like, what you would like included, finished size of picture, timeline, etc.  At this point I ask for a deposit to secure your custom artwork. The price depends on your individual requirements, and takes into account: Number of subjects, Size of finished portrait, Any background, or other additions.

 

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

WARNING: This merchant has removed information about what materials they are using in the production of their products. Please verify with them directly.

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