How can I keep up with your new work?

Staying  connected with me is easy:

Find me on Facebook: https://www.facebook.com/MakaioDesign/

Follow me on Instagram: https://www.instagram.com/makaiodesign/

What are the shipping costs?

Every order over $100, ships for FREE! All other orders ship for $9.95. 

How do you package my order?

Your art is guaranteed to get to you damage-free! Rolled paper and canvas in secure shipping tubes, while stretched canvas and framed pieces are protected with cardboard corners, bubble wrap, craft paper, and a secure shipping box.

What is your Policy on Returns/Exchanges/Refunds? 

Your satisfaction is 100% Guaranteed!

Returns

If you don't love it, return it!  You may return any products within thirty (30) days of purchase for a full refund.  I just ask that you pay for the shipping.  Read below for full details.  

Damaged Items

If your product has arrived damaged, I sincerely apologize...All you have to do is take a photo of the damaged item and the packaging (if that was damaged as well) and send me an email.  Please include your order number and shipping ID along with a brief description of the damaged item.  I will respond within 48 hours to send you a new product.  

Please note, that if the damage is not apparant in the photo you send, you may be required to return the product.  

Email:  sally@makaiodesign.com

All other returns

You may return any product within (30) days of purchase for a full refund minus the shipping costs. Email sally@makaiodesign.com for specific return procedures. Please re-package item in package it arrived in.

What is the average turn-around time?

Paper- 1-3 business days

Canvas - 3-4 business days

Metal - 5 business days

Framed - 3-5 business days

What are the print media options?

Stretched Canvas ~ Acid-free, Lignin-free, heavyweight cotton-poly blend;  Coated with a non-yellowing, UV resistant, liquid topcoat for added protection, durability, and print life; can be stretched on 3/4" stretcher bars or gallery wrapped on 1.5" thick bars.

White Metal ~ ChromaLuxe white metal panels, photographic image quality, 1.14mm sides, wood backing with saw tooth ready to hang. Metal prints have a durable scratch resistant surface that is waterproof and can be cleaned easily with a damp cloth. Use caution when hanging. If dropped the corners can dent.

Fine Art Paper ~ 100% Cotton Fiber, Acid, Lignin, & Chlorine Free; elegantly textured finish, enabling rich, deep blacks and an incredibly wide color gamut. This paper meets artist's requirements as an archival print media with a white point and constrast ratio without sacrificing the look and feel of a true fine art paper.

Metallic Photo Paper ~ Archival & Acid Free; bright silver base accentuates highlights; this bright silver paper yields highly saturated images, while maintaining excellent highlight and shadow detail.

Do you do custom work?

Yes!! As a commissioned piece of art is a very individual thing, we will need to have a chat about what kind of artwork you would like, what you would like included, finished size of picture, timeline, etc.  At this point I ask for a deposit to secure your custom artwork. The price depends on your individual requirements, and takes into account: Number of subjects, Size of finished portrait, Any background, or other additions.