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What are the shipping costs?
There are a number of variables that will affect the price of shipping; this makes setting a standard shipping fee very difficult -- be assured, though, that the least expensive method to ship will be used (either USPS or UPS). Shipping times range from 1-7 business days depending on distance and time of year (add more for holiday times!) Customers will receive tracking information via email as soon as their order has shipped.
Here are some guidelines of what to expect:
Small to Medium Orders: $13.95 – $32.95
Medium to Large Orders: $46.95 – $56.95
Oversized Orders (36x48 + larger): $149.95 – $199.95
How do you package my order?
Your art is guaranteed to get to you damage-free! Rolled paper and canvas in secure shipping tubes, while stretched canvas and framed pieces are protected with cardboard corners, bubble wrap, craft paper, and a secure shipping box.
What is your Policy on Returns/Exchanges/Refunds?
Your satisfaction is 100% Guaranteed!
If you don't love it, return it! You may return any products within thirty (30) days of purchase for a full refund. I just ask that you pay for the shipping. Read below for full details.
If your product has arrived damaged, I sincerely apologize...All you have to do is take a photo of the damaged item and the packaging (if that was damaged as well) and send me an email. Please include your order number and shipping ID along with a brief description of the damaged item. I will respond within 48 hours to send you a new product.
Please note, that if the damage is not apparant in the photo you send, you may be required to return the product.
All other returns
You may return any product within (30) days of purchase for a full refund minus the shipping costs. Email email@example.com for specific return procedures. Please re-package item in package it arrived in.
What is the average turn-around time?
Paper- 1-3 business days
Canvas - 3-4 business days
Metal - 5 business days
Framed - 3-5 business days
What are the print media options?
Stretched Canvas ~ Acid-free, Lignin-free, heavyweight cotton-poly blend; Coated with a non-yellowing, UV resistant, liquid topcoat for added protection, durability, and print life; can be stretched on 3/4" stretcher bars or gallery wrapped on 1.5" thick bars.
White Metal ~ ChromaLuxe white metal panels, photographic image quality, 1.14mm sides, wood backing with saw tooth ready to hang. Metal prints have a durable scratch resistant surface that is waterproof and can be cleaned easily with a damp cloth. Use caution when hanging. If dropped the corners can dent.
Fine Art Paper ~ 100% Cotton Fiber, Acid, Lignin, & Chlorine Free; elegantly textured finish, enabling rich, deep blacks and an incredibly wide color gamut. This paper meets artist's requirements as an archival print media with a white point and constrast ratio without sacrificing the look and feel of a true fine art paper.
Metallic Photo Paper ~ Archival & Acid Free; bright silver base accentuates highlights; this bright silver paper yields highly saturated images, while maintaining excellent highlight and shadow detail.
Do you do custom work?
Yes!! As a commissioned piece of art is a very individual thing, we will need to have a chat about what kind of artwork you would like, what you would like included, finished size of picture, timeline, etc. At this point I ask for a deposit to secure your custom artwork. The price depends on your individual requirements, and takes into account: Number of subjects, Size of finished portrait, Any background, or other additions.
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